Cannot Register Controls During Installation

Note: Ask if they have installed Tax Works tax program. This program damages a couple of files. You can check to see if this is the problem by:

1. Check to see if System Information will come up without an error.
   
   
   1. Click on Start
   2. Highlight Programs
   3. Highlight Accessories
   4. Highlight System Tools
   5. Click on System Information
   6. If there are damaged file you will get the following message:
      
      Msvcirt.dll file is linked to missing export msvcrt.dll: ??_u@yapaxi@z
      
      Note: I had one instance where the system was complaining about MSINFO32.exe and MSVCRT40.dll. Once I restored the MSVCRT.dll file the system stopped complaining and I was able to install the program.
      
      Note: I had one instance where the system was complaining about the MSVCRT40.dll file being missing, but the system was already installed and the MSVCRT.DLL and MSVCIRT.DLL files were fine. Since our program installs the MSVCRT40.dll I had them remove the program and reinstall.
      
      
   7. Get back to the desktop
   
   
2. If the first step doesn't give you the error check the version of the files.
   
   
   1. MSVCRT.DLL - 6.00.8797
   2. MSVCIRT.DLL - 6.00.8168

To fix the files (Q296551)

1. Make sure our programs has been uninstalled
2. Make them find their Windows CD-ROM.
3. Click on Start
4. Click on Run
5. Type in SFC and click Start
6. The System File Checker Utility will come up.
7. Take the second option - Extract one file from installation disk
8. Type in Msvcrt.dll and click Start
9. Make the Restore from box points to where Window CAB files are stored (ie: D:\WIN98 or C:\WINDOWS\OPTIONS\CABS)
10. The system will know where to restore them to (ie: C:\Windows\System)
11. Click Ok
12. Click Skip to bypass saving a copy of the old file.
13. You should get the message:
    
    The file has been successfully extracted
    
    
14. It will say you need to reboot but say NO. You need to restore the other file first.
15. You should be back at the SFC screen.
16. Type in Msvcirt.dll and click Start
17. Follow steps 9-15
18. Close everything and remove the Windows CD-ROM
19. Reboot the computer and install our software.