Check Problems

1. The maximum check number allowed is 999,999.
   
   
2. They wrote a payroll check to the wrong employee.
   
   
   1. Just bring the check backup and change the Employee ID to the correct employee.
   2. Next run Utlities -> Employee Utility and click on the Fix Payroll Transaction Employee Names Button.
      
      This is fix the employee name on the check for all payroll transactions in the system, just not for the current period.
      
      
   3. Also run Utilities -> Fix Credits to Cash if there are running CCB.
   
   
3. Renumber Checks: The check numbers on the system don't match the actual printed check numbers. (ie: printer jam, forgot to enter a manually written check, etc)
   
   Check & Receipts -> Fix Check Numbers
   
   
4. Error 13: Type Mismatch (While Printing)
   
   
   • Check the timecard or check for bad input (ie: A negative check amount)
     
     
   • There is a check field positioned into negative territory. Rest the check positions.
     
     Setup -> Align Laser Checks -> Set/Reset to Standard Pre Printed Checks (checkbox)
     
     
   • The Check Number is blank.
     
     The check was most likely entered under the Time Card Entry Option on the Advanced Payroll Option and the person is trying to print the check manually instead of taking the Print Checks Option on the Advanced Payroll Option.
   
   
5. Error 380: Invalid Property Value (While Printing)
   
   Make sure they have the correct Check Writing Printer selected.
   
   
6. Bank account has transaction # in future period which will be counted into Bank Balance - There are transactions with a date greater then the Current Reporting Period entered into the system.
   
   To find the transaction if need be then run:
   
   CCB: Reports -> File Listings -> Ledger Transactions. Change the End Date to a year in advance and look the transaction number.
   
   
7. PrePrinted Checks:
   
   
   • The system is printing the client's name and address on the checks.
     
     They have entered this information on the Check Writing Name & Address Screen. So they will need to either remove this information or run Align Laser Checks and set the starting position for Payer Name an Address to "0".
     
     Setup -> Company -> Check Writing Name & Adrs Tab
     
     
   • The system is not printing the client's name and address on the check.
     
     
     1. Make sure the client's name and address has been entered on the Check Writing Name & Address Tab.
        
        
     2. Check the field positions, the normal stating positions are listed below.
        
        

        Field Name	Down	Right
        Payer Name	750	5700
        Payer Address1	750	5900
        Payer Address2	750	6100
        Payer Address3	750	6300

   
   
8. You get the following message when trying to take the Write Vendor Checks or Write Payroll Checks option(s) and the system locks up.
   
   Cannot Write to Cash Account.
   
   Check out Runtime Error 5 on the Fixes Page.
   
   I had one instance where the Comdlg32.ocx file was 3 months older and 200 bytes smaller then the one we send. Everything else worked fine but Write Vendor Checks and Write Payroll Checks.
   
   I also had (2) people in the same day call with this message and both were running v4.86.02. So this version may have a problem.
   
   Note: This error should have been fixed in v5.15.02.
   
   
9. Screen flickers or nothing happens when you take the Write Vendor Checks or Write Payroll Checks option(s).
   
   I had one instance of this and running Repair Data fixed the problem.
   
   Also try renaming the FormSpecs.ini file. The file could be corrupted.
   
   
10. You bring up a check and the date and figurers are zero (0) when you know there were entered correctly.
    
    Go into Journals and look at the check. It maybe missing an entry or has any additional entry.
    
    
11. If you have an employee that has gone over the FICA Limit you may get a message saying This Negative Net Amount cannot be adjusted automatically. Manual adjustment will be required.. If your Computer Date is in the next calendar year and you try entering a payroll check for the current period.
    
    
    • Computer Date -> 01/10/2004
    • Current Period -> 12/31/2003
    • This is the first payroll check this session.
    • Message
    
    You can just ignore the error. Pressing the [Enter] key on the Federal W/H field will recalculate the check and turn the net positive.
    
    Note: The problem has to do with the dates. The first check written will use 2004 to figure the employee's YTD figures, the system does this before you have entered a date to gross amount. But since you haven't entered any 2004 transactions the totals will be "0". Once you change the date back to 2003 and enter a Gross amount the system will when be comparing 2004 and 2003 figures. The result will cause this message to be generated. But only on the first check. As you enter further checks the system will be comparing 2003 to 2003.
    
    
    • Second check.
    • Date -> 12/##/2003
    • Current Period -> 12/31/2003
    • No message
    
    Note: Programming notes: Form - Load -> FindReportDate -> GetCalyear (2003) -> AdjustCalYear -> GetCalYear (2004)
    
    txtPrtTrxDate -> Check Date Field
    Cdate(BegPerDate) & Cdate(EndPerDate)
    CYBegDate & CYEndDat